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Customer Service Representative

International Payment Solutionsis one of Canada’s leading payment solutions providers. We are passionate about our work, driven to exceed expectations, and always put our customers first. As experts in our industry, we help small, medium, and enterprise level businesses grow with simplified and competitive solutions for their payment processing needs. It’s not just sales and support, we strive to provide solutions to real people about real issues.

We strongly believe in working together as a team to meet end goals and provide the best customer service experience by going above and beyond to serve our clients. We are looking for an energetic and proactive individual to join our growing professional B2B Sales and Marketing team as a Customer Service Representative.

Role Summary:

· Processing orders by phone, e-mail customers.
· Assist customers with problems, questions and general information.
· Assist with administrative tasks as required.
· Respond to customer service calls in a courteous and professional manner as per Company policies and management expectations.
· Investigate and troubleshoot customer service issues via telephone.
· Defer client inquiries to appropriate members of the CSR Team. Strong collaboration and teaming required.
· Refer escalated customer calls to Customer Service Supervisor.
· Appropriately communicate brand identity and corporate position.
· Provide information about Company products and services, charges and service conditions, and service availability.
· Update P21 and other departmental tracking sheets with accurate messages and data regarding transactions.
· Conduct call-backs to ensure customer satisfaction, as necessary.
· Other duties may be assigned as required.

Competencies:

· Minimum 1 year of sales experience or customer service environment
· Self-starter who enjoys working independently and as a part of a team
· Strong time management skills including planning, scheduling, and coordinating with clients
· Excellent communication, relationship building, and interpersonal skills
· An ability to build new business in a predominately customer facing environment
· Strong problem solving and negotiation skills
· Self motivation and energy to take on sales cycles from initiation to successful closure
· Looking to take on new challenges to advance personal and professional growth
· Willingness to learn

Training:

· Full training on product knowledge, campaign advantage, and lead generation
· Professional development workshops, and sales techniques training conducted weekly
· Focus on customer retention and ensuring quality of business catered to each individual business need
· Ongoing support and coaching provided beyond training period (7-10 days)
· Individual development and management programs

Compensation:

· You will earn $18\h as a base salary.
· Plus commissions on sales contracts closed

Experience:

· customer service: 1 year (Required)

Job Type: Full Time

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“International Payment Solutions” and “RapidCents” name and logo are trademarks of Ascentrio Inc. The Interac name and logo are trademarks of Interac Inc. The Visa and MasterCard logos are trademarks of Visa International and MasterCard International Incorporated. The American Express logos are trademarks of American Express Company and Amex Canada Inc Other trade names may be trademarks of their respective owners. Ascentrio Inc is a registered MSP/ISO of the Canadian branch of U.S. Bank and Elavon. Ascentrio Inc is a First Data Canada Ltd (fiserv) Partner and Registered MSP/ISO of Wells Fargo Bank, Canadian Branch, Toronto, ON, Canada. New applicants are subject to conditions and Approval of the application by International Payment Solutions and its partnering banks.

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